ZhiXing Column · 2025-07-26

Startup Commentary”Is Trust Devouring the Traffic Economy?”

Read More《信任正在吞噬流量经济?》

Positive Reviews: Redefining Media Value and Entrepreneurial Logic, Forward-looking Insights in the Trust-driven Era

A series of viewpoints put forward by Erik Torenberg in the interview accurately capture the underlying logic changes in innovation and entrepreneurship in the digital age. Its core value lies in redefining the social function of the media, the generation mechanism of trust, and the priority of entrepreneurial resources, providing an extremely inspiring cognitive framework for entrepreneurs.

First of all, the upgrade of the media’s positioning from an “information tool” to a “trust infrastructure” reveals the deep – seated value of the content economy. In traditional perception, the core of the media is to “transmit information.” However, Erik points out that in the context of information explosion and the marginal cost of AI content generation approaching zero, what is truly scarce is the ability to “make people stop, listen, and believe what you say.” This ability is essentially the accumulation of trust – the media becomes a “reputation generator” connecting knowledge and business, the public and professional groups by continuously outputting professional content, establishing user relationships, and influencing decisions. For example, Turpentine has not only accumulated trust in the technology startup circle through podcasts, industry reports, and community operations but also transformed this trust into early exposure and user growth for the invested startups. This view breaks the traditional thinking of “content monetization = traffic monetization” and points out a new path of “trust monetization” for media – based entrepreneurship.

Secondly, the concept of “audience partners” reconstructs the priority of entrepreneurial resources. Today, as the technological threshold has been significantly lowered due to the popularization of open – source tools, low – code platforms, and AI, “creating a product” is no longer the core challenge of entrepreneurship; “finding users” is the key. Erik emphasizes that entrepreneurship requires a golden combination of “technology partners” and “audience partners” – the former solves product implementation problems, while the latter solves problems such as user acquisition, brand awareness, and market validation. The case of Turpentine confirms this: the “audience partners” (loyal listeners) accumulated by its founder through media content have formed a pool of potential users, a network of investors, and even a reserve of future employees before the product is launched. This model changes user acquisition from a “cold start” to a “pre – validation,” significantly reducing the risk of entrepreneurship.

Moreover, the concept of “reality entrepreneurs” reveals the deep – seated trend of technology reshaping culture. Erik believes that technology not only changes behavior patterns but also reconstructs “reality perception” – people understand the world through screens, social platforms, and virtual spaces, and “reality entrepreneurs” shape new lifestyles, values, and group identities through technology, content, and communities. For example, Packy McCormick constructs a narrative of “globalization and futurism” through Substack, and Naval Ravikant redefines “wealth and happiness” through tweets. In essence, they are all “creating reality.” This perspective expands the boundaries of entrepreneurship: future entrepreneurs not only need to solve real – world problems (such as logistics and healthcare) but also need to participate in the shaping of “reality itself,” providing theoretical support for innovation in fields such as cultural technology and community economy.

Finally, Turpentine’s closed – loop model of “media + investment” verifies the feasibility of a trust – driven business ecosystem. It builds professional trust through media content, precipitates user behavior data (such as topics of interest and discussion focuses) through community operations, and then transforms these “trust signals” into judgment bases for early – stage investment – investing in projects “pre – validated” by the listeners and continuously providing growth support to the invested startups through the media. This model forms a positive flywheel of “trust accumulation → data insight → investment validation → trust reinforcement,” which not only reduces investment risks but also constructs a collaborative ecosystem of media, investment, and entrepreneurship, providing a replicable business paradigm for content companies and media – based institutions.

Negative Reviews: Potential Risks and Real – world Challenges of the Trust – driven Model

Although Erik’s viewpoints are highly forward – looking, the trust – driven model he proposed still faces multiple challenges in practice, and some assumptions also require more cautious verification.

First of all, the fragility of personal trust may threaten the stability of the ecosystem. Erik emphasizes that “personal trust” is replacing “institutional trust,” believing that individual creators are more likely to win trust because “responsibility is traceable.” However, the establishment of personal trust depends on an individual’s continuous output ability, consistency of values, and reputation maintenance. Once there are deviations in views, moral disputes, or a lack of energy (such as a podcast host stopping updates), the trust may collapse much faster than that of institutions. For example, if a KOL “falls from grace” by recommending inferior products, it may cause collateral damage to all related projects (including the invested startups); while traditional institutions (such as The New York Times) can buffer the crisis through their overall credibility even if a single report is wrong. Turpentine’s model highly depends on the founder’s personal content output and community operation. If the core figure withdraws or the reputation is damaged, the trust flywheel it has built may face the risk of breaking.

Secondly, the importance of “technology partners” is partially underestimated, which may lead to insufficient product competitiveness. Erik believes that technology has become an “infrastructure” that can be solved through outsourcing or tools, so the core of entrepreneurship is “audience partners.” However, the lowering of the technological threshold is relative – in the field of hard technology (such as large – scale AI models and biomedicine), core technologies still require in – depth R & D, and outsourcing or low – code tools cannot replace them; even in the field of soft technology, the optimization of product experience (such as interaction design and algorithm iteration) also requires continuous technological investment. If one over – relies on “audience partners” and ignores technological accumulation, it may lead to serious product homogenization, and users may come because of “trust” but leave because of “poor experience.” For example, a social product attracted a large number of users through KOL promotion but had a much lower user retention rate than expected due to server crashes and frequent functional bugs.

Moreover, “reality entrepreneurs” may exacerbate the information cocoon and value conflicts. Erik believes that “reality entrepreneurs” shape a “new reality” through content and communities, but this “reality” is essentially constructed based on the cognitive preferences of specific groups. For example, a Substack author who focuses on an “anti – globalization” narrative may strengthen the negative perception of globalization among community members, forming an opposition to the “benefits of globalization” narrative of other groups. This “customized reality” can enhance group cohesion but may also split social consensus, leading to the information cocoon effect – users only contact content that conforms to their own cognition and reject diverse views. For entrepreneurs, if they over – rely on the shaping of a single “reality,” it may limit the market expansion space and even cause public opinion disputes (such as conflicts with mainstream social values).

Finally, the sustainability of the trust – closed – loop model is questionable. Turpentine’s “media + investment” closed – loop depends on the accuracy of “listener pre – validation” and the stability of investment returns. If the interests of the listener group shift (such as from technology startups to consumer brands), the accumulated “trust signals” may become invalid, leading to a deviation in the investment direction; if the invested projects fail due to market changes or team problems, it may damage the professional reputation of the media and break the trust flywheel. In addition, the synergy between media and investment requires strong resource integration ability – all aspects such as content production, community operation, and investment due diligence need professional teams to support. For early – stage startups, resource dispersion may lead to a situation of “doing everything but not doing anything well.”

Suggestions for Entrepreneurs: Balance Trust Building and Risk Control, and Seize the Opportunities in the Trust – driven Era

Based on Erik’s viewpoints and the above analysis, entrepreneurs can optimize their strategies in the following directions:

  1. Redefine Media Value and Build “Trust Assets”:

    Entrepreneurs need to break out of the thinking of “content = traffic” and regard the media (such as official accounts, podcasts, and video accounts) as a “trust infrastructure.” Content creation should focus on professional fields (such as industry insights and user pain – point analysis), and establish user cognition by continuously outputting in – depth and opinionated content; at the same time, strengthen direct interaction with users (such as answering questions in the comment section and organizing offline activities) to transform “audiences” into “partners” – they are not only users but may also become product promoters, investors, or co – entrepreneurs. For example, an edtech entrepreneur can share education industry trends and product practices through podcasts to attract the attention of teachers and parents. Active users can participate in product beta testing and even become regional promotion agents.

  2. Form a Dual – core Team of “Technology + Audience” to Avoid Resource Imbalance:

    In the early stage of entrepreneurship, it is necessary to clarify the division of labor between “technology partners” and “audience partners”: technology partners are responsible for the realization and continuous iteration of the core functions of the product (especially in technology – intensive fields), and audience partners are responsible for user acquisition, brand communication, and market validation. For entrepreneurs with a technical background, they can supplement content/operation talents through cooperation, outsourcing, or recruitment; for entrepreneurs with a content background, they need to pay attention to the establishment of a technical team (such as recruiting a CTO or cooperating with a technology service provider) to ensure that the product experience matches user needs. For example, a SaaS entrepreneur can cooperate with industry KOLs. The KOLs are responsible for customer acquisition and feedback, and the technical team can quickly iterate the product based on the feedback, forming a positive cycle of “user needs → product optimization → user growth.”

  3. Be Alert to the Risks of Personal Trust and Build an “Institutionalized Trust” Buffer:

    Entrepreneurs who rely on personal IP need to gradually transform “personal trust” into “institutional trust” – disperse risks through team division of labor (such as multi – host podcasts and content matrices), establish standardized content production and user operation processes (such as topic review and user feedback mechanisms), and register brand trademarks and apply for patents simultaneously to strengthen the independent value of the institution. For example, a knowledge – payment blogger can form a content team, launch a series of courses (instead of relying only on personal live – streaming), and accumulate assets such as course copyrights and user data through corporate operation to reduce the impact of personal reputation fluctuations on the business.

  4. Carefully Layout “Reality Shaping” and Balance Group Identity and Social Consensus:

    Entrepreneurs who try to play the role of “reality entrepreneurs” need to find a balance between “group identity” and “social consensus.” Content narratives should be based on real needs (such as solving user pain – points and improving the quality of life) and avoid over – strengthening opposition (such as deliberately creating contradictions between “traditional” and “emerging”); community operation should encourage discussions of diverse views and promote exchanges among different groups through offline activities (such as salons and workshops) to reduce the risk of the information cocoon. For example, a brand that advocates “sustainable living” can promote environmental protection concepts through content and jointly launch environmental – friendly products with traditional enterprises (such as fast – moving consumer goods brands) to expand “small – circle identity” into “social common values.”

  5. Verify the Trust – closed – loop Model and Focus on Core Capabilities First:

    Entrepreneurs who plan to build a “media + investment” or “content + business” closed – loop need to first verify the feasibility of the core links: first verify user needs through media content (such as observing user interaction data and willingness to pay), and then develop products or select investment projects based on the needs to avoid resource dispersion. In the early stage, they can focus on a single platform (such as podcasts + WeChat groups) to accumulate trust. After the user scale and needs are clear, they can expand investment or product business. For example, an entrepreneur in the consumer field can first share product – selection experiences on Xiaohongshu to accumulate a group of “knowledgeable” fans, then launch their own brand based on the fans’ feedback, and finally verify the market through community pre – sales to reduce inventory risks.

In conclusion, Erik Torenberg’s viewpoints provide a new “trust – driven” perspective for innovation and entrepreneurship in the digital age. However, entrepreneurs need to find a balance between trust building and risk control, and apply these viewpoints flexibly according to the characteristics of their own fields to seize the opportunities of the era and achieve sustainable development.

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